FAQs

Currently it is possible to buy in all countries worldwide.

The languages available on joenephis.it are: Italian and English. Select the your country of
purchase to order in your choice of language.

Your purchases can be paid for using credit card via the virtual pos STRIPE, using Paypal, or
via bank transfer.

If an article is no longer available it will be reassorted as soon as possible.

Yes, although given the hand-made nature of the goods there may be slight differences in the
final product.

Yes, by joing the mailing list you will be regularly updated on all the latest news, offers and
events.

We can be contacted via e-mail at info@joenephis.it. We aim to reply within 24 hours. All requests sent on a Saturday will be dealt with on the next working day, Monday.

If you forget your password you can request a reminder by going to the section “My Account”
following the keyword “Forgotten your password?”. You will be sent an e-mail with a new password.

Once your order has been received you will be sent a confirmation e-mail. If you do not
receive this e-mail contact our Customer Care service.

Joenephis.it sells only articles in perfect condition. If exceptionally any damage occurs, you can contact our Customer Care service.

If you receive an article that is different from what you ordered you should contact our
Customer Care service..