Shipments and Returns.

There are no deliverycharges for purchases made in Italy. For internationalshippingcharges, pleaserefer to the tablebelow.

The goodswill be deliveredwithin 3/5 workingdays from the date of order, to the addressindicatedat the time of purchase (home or office, with the exception of post office boxes). The country chosen for delivery must correspond with the country included in the invoice.

Assoonasyourorderleavesourwarehouseyouwillreceive an e-mail confirming the shipmentwhereyou can find a linkwhichallowsyou to followyourorder.

Shipping Fees

ITALY EUROPE* NOT UE** USA
ECONOMY FREE € 25,00 € 40,00 € 35,00
RETURNS
*BELGIUM, AUSTRIA, GREECE, BULGARIA, DENMARK, FINLAND, POLAND, CYPRUS, FRANCE, IRELAND, HUNGARY, ESTONIA, GERMANY, HOLLAND, CZECH REPUBLIC, LATVIA, LUXEMBOURG, SLOVENIA, SLOVAKIA, LITHUANIA, PORTUGAL, SWEDEN, MALTA, UNITED KINGDOM, ROMANIA, SPAIN, MONACO.

** shipping non EU countries

theshippingis made with the DDU formula (Delivery Duty Unpaid); eventualcustomsduties are charged to the client. The courier service maypresent a seperateinvoicedetailing the payment of taxesrequired by locallaw.Ifyou are resident in a non EU country, you are advised to informyourself of localtaxes and dutiesbeforeordering.

Refunds and Exchanges

Returns and changes are free for allitemspurchased in Italy.

You can return or changeyourorderwithin30days of receipt.

Contactus and youwill be sent a returnsform to fill in and a shippinglabelto attach to the return package.

Ifyouwish for a refund, the amountwill be credited to the credit cardused for purchase, or via a bank transfer to a current account. The refundwill be made once wehaveconfirmed the perfectcondition of the item.

How to return or exchange goods

  1. Contactus via e-mail info@joenephis.it or via registered post (with receipt) to Via Maestri del Lavoro 28/32, 62012 Civitanova, Marche (MC) indicating an address from which the goods can be collected.
  2. Fill in the returnsformalong with thepurchaseinvoice.
  3. Prepare the package ,insert the returnsform and the invoice and attach the shippinglabelwhichwill be sent via e-mail.
  4. Give the package to thecourier service.
  5. Assoonas the goodshavebeenreceived and checked in ourwarehouse, the original sum will be credited to your card or bank account.